Refund & Cancellation Policy

Last updated: 3 August 2026

This policy explains how refunds and cancellations work for paid features on SecAug. By making a purchase, you agree to this policy along with our Terms of Service.

1. Our Paid Features

SecAug X membership — ₹499/month: premium benefits including 15 activity posts a month, 20 join requests per post, introductions and priority discovery.
Extra request slots — ₹19 each (one-time): adds 10 more join requests to a post.
Extra activity posts — ₹19 each (one-time): optional posts beyond your posting allowance, available to free and SecAug X members alike. Each account includes one free activity post.

2. Payments Are Handled by Google Play

All purchases are processed through Google Play Billing. Refunds and subscription cancellations are also subject to Google Play's policies, and you can request a refund directly through your Google Play account. The rest of this policy explains when we will also help you obtain a refund.

3. Digital Goods — General Rule

SecAug sells digital services that are delivered instantly. Because access is granted immediately upon successful payment, all sales are generally final and non-refundable once the benefit has been delivered or used.

4. When You Can Get a Refund

We will happily review and help with a refund in these cases:

Payment charged but feature not delivered — e.g. money was deducted but your posts, request slots or SecAug X did not activate.
Duplicate charge — you were charged more than once for the same purchase.
Technical error on our side that prevented you from receiving what you paid for.

In these cases, contact us within 7 days of the transaction and we will verify and process an eligible refund.

5. Membership Cancellation

You can cancel your SecAug X membership at any time from the Google Play Store → Subscriptions. Cancellation stops future renewals.
Cancelling does not automatically refund the current billing period — you keep access until the period you already paid for ends.
Partial-month refunds are not provided once the membership benefits for that period have been made available.

6. How to Request a Refund

You can request a refund through your Google Play account, or email support.secaug@gmail.com with:

Your registered name and phone number/email
The date and amount of the transaction
The payment/transaction reference (if available)
A short description of the issue

7. Processing Time

Approved refunds are processed by Google Play back to your original payment method. Depending on your bank or payment method, it may take 5–7 business days for the amount to reflect in your account.

8. Contact

For any billing or refund questions, reach us at support.secaug@gmail.com. We aim to respond within 2 business days.

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